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Consumer electronics
Global technology company
United States of America (USA)
Asia Pacific – Australia, Hong Kong, Japan, New Zealand, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam
Our client, a global technology company headquartered in the USA, faced challenges relating to the management and control of consumer goods shipped within the Asia Pacific.
They needed an experienced logistics partner to help them gain visibility
and control of their shipments, manage last mile delivery and returns in various local markets, as well as scale up for delivery to new or under-tapped markets.
Quantium Solutions customised a suite of logistics solutions for this client across Asia Pacific to meet their needs.This comprised a network of local delivery partners with capabilities to offer the client’s consumer electronics customers varied delivery options, a strong reverse logistics solution, and proactive monitoring of shipments as well as exception management.
Additionally, Quantium Solutions managed several technology systems including a consumer self-service web portal for returns, an exchange centre for outbound delivery using single unique references, and electronic data interchange (EDI) integration to ensure timely and secure documentation, status updates, and billings in accordance to international standards.
Quantium Solutions successfully helped the client gain visibility of their shipments across Asia Pacific and significantly enhanced their customers’ experience in the delivery and returns of their orders.
Customer complaints about the slow response to product defects or exchange requests declined dramatically.
For enquiries, contact us at customerservice.sg@quantiumsolutions.com
